Happy Customers

This is my fifth bike. I've riden e-bikes before but this is the first ebike I have purchased. I find the tires good traction in slush and melting ice, the steering stable, the shifting very smooth, and the power assist cadence levels easy to adapt to. I love the turbo throttle for unexpectedly steep hills. Riding in the city for groceries and errands, I usually keep it at level 3, and then just use my shifter to gear up and down as I would normally when I'm riding. I was warned that that rear hub motor engaging might feel like it was kicking too quickly when starting from a full stop, but I don't find that to be a problem. I do feel like the gear range is a bit low, but that may be because I'm used to riding mountain and gravel bikes and using a greater range of gears.
I'm not crazy about the saddle. I'm going to try and do some micro adjustments with the positioning to see if that makes it a bit more comfortable, but I might have to change it.
The bike has already attracted bikethieves, and I was lucky that a friend saw the guy with the angle grinder trying to cut my lock. Biktrix might consider adding a frame-mounted rear wheel lock -similar to what Urban Arrow cargobikes and classic Dutch omafiets have. It is difficult to fit a strong carbon steel lock that attaches the rear wheel (with the motor) to the frame and then whatever you are locking your bike to, partly because the spokes on the wheels are so close together, and the frame shape is so complicated, it's tough to get a lock through. Having a frame-mounted rear wheel lock as a secondary would be very convenient, and make running errands or eating out less anxiety prone. As it is, I've taken to removing the very heavy battery, every time I lock it outside. This is cumbersome because my hands are not huge. A handle on the battery would be a convenience.
That being said I'm having a lot of fun riding it around the city, and loving how easy it is for me to climb out of the steep river valley. I am very happy I bought this bike.

I’ve been riding this bike through the Canadian winter everyday for 4 months. The smaller 20” x 4” wheels combined with 750w motor give this bike incredible torque and safety during rush hour. Its top speed is 32km/hr even when unlocked. But thats more than enough for me. The torque makes this more fun than larger wheel sizes, booting around town and carrying heavy grocery loads with ease. Additionally, the small size allows me to easily fit in elevators even fully loaded. This is Canada’s answer to the Rad Runner series, only way better.

Several things to note on my Juggernaut for future reference:
Love the build quality and layout.
Make a mark on box to retrieve bike easily. I ended up sliding the bike out sideways after laying box down and opening narrow top. Configuring new wide seat over previous one had no instructions for removal. I live in BC where max bike wattage is 500w. I believe bike to be set for 750w still. I will reprogram controller for street use? Limit the speed. The rear derailleur was not setup properly and I have watched many YouTubes now on resetting and good future reference when done. The machine is a "beast" and looking forward to riding it. It took a while to setup all accessories however it all fit. Powerful!

Brand new Juggernaut Hub Duo Small (3 weeks old) and the pedal assist and throttle completely stopped working while riding around town. Stay tuned to see how Biktrix handles this 🍋. At this point don’t even want to give 1 star when the brand new bike doesn’t even work.

Excellent quality all the way around. I’ve had 3 other e-bikes and this is the first one that I’ve made over some extremely inclined fire trails without having to stop and walk the bike. Happy with the purchase of my Classic Duo, great power and torque. Customer service has been excellent.

This is the perfect compliment or addition to double your range. Best to buy this at the same time you purchase your bike, to avoid extra shipping.

When I rode my juggernaut FS XD and I took the riding to work route. With my old bike, when I got to my work, I had to plug-in the battery for at least an hour and a half before I went back home. This time I did the full route and still had 50% left! This range is great and I love not having range anxiety!

I bought two of these for two builds with Dorado 440L (390mm - short) batteries. Both plates were a couple of mm too short for the battery to lock in. Tried it with the key turned to make it easier, took photos & video & sent to Biktrix of my battery with ruler for reference showing that it was the correct battery, and the issue was not resolved. I definitely have the Dorado 390mm batteries that are supposed to fit. (One's an extended range 20ah version from a different vendor) but no amount of finessing or brute forcing does it with either. What I had to do with both mount plates is remove the plastic butt-end of the mount and grind about 3 mm off to lengthen the space for the battery to fit. It works correctly now. I wouldn't have bought the second one, but it's the only thing out there that gets the job done, albeit with modification required. Just wanted folks to know that at least with the short 390mm battery version you will likely need to mod the mount plate to get it to work. Photos of my battery and the mount plate are attached for reference.

We received our bikes about 2 weeks ago. The delivery was a bit late but they’ve been well worth the wait. Our first 3 rides totalled about 60kms and both batteries read 100% after each ride. No more knee pain! We didn’t think we’d like the fat tires but they have proven to be very stable on uneven ground and gravel. We love our new e-bikes! Thank you Biktrix!

My bike arrived totally intact with no
Damage.

We love our new e-bikes. As seniors it has made our cycling a joy and not a chore. They are well built, comfortable and very stable. Was unsure of the fat tires but have grown to like the stability you get when on uneven ground and gravel. Our first ride was 30km and no painful knees and both batteries were still at 100%. Thanks to Henry and the rest of the crew at Biktrix!

These helmets are phenomenal! We bought ours yesterday and have put on 150km with them by end of today. Absolutely great sound and we can communicate with each other while out on the trails. Super easy to use, comfortable and very clear sound. After charging them end of day yesterday, they definitely lasted for our 90km ride on our Juggernaut’s today, even in the heavy rain. Highly recommend and worth the price!

i can ride more 50 KLM no pedaling at 32.5 klm hrs and more than 150 pedaling love it Merci Biktrix you are top bike cant wait to buy one off those XD

Been on my New FS Step-Thru for over week now. This RidgeRunner is an allrounder. From across town, the city trails, to an adventure up a mountain, such FUN! The Power of the Bafang M620 motor, the 100km distance of the 52V 1300Wh battery, fast cruising speeds, and the comfort of the Ride. YOU'L LOVE IT... and won't be disappointed.

I STRONGLY RECOMMEND the Biktrix FS ST eBike,

I cannot say enough about my Juggernaut, so I'm gonna try my best to keep this short & truthful as possible. This was not my first ebike. My first ebike was manufactured by a major brand and was more expensive than my Biktrix purchase. In short, the Biktrix bike blows my previous bike ( hint: begins with a T) right outta the water. There is simply no comparison. I absolutely love my bike! Biktrix is also not cheap to purchase but the craftsmanship & quality are top tier. You guys build the Bugatti of ebikes as far as I am concerned. I waited for this bike from time of order to in my garage of almost half a year & if I could do it all again I'd do the same thing because of the end result. Lastly, even more than my FS, what impressed me most was your customer service. I communicated by phone with Clayton (ext.108) throughout this process and he was genuine & professional to deal with. He is the real deal and I know he really cared about my 100% satisfaction. So my hats off to Mr. Thomas and his team at Biktrix! Keep doing exactly what your doing because actions always speak louder than words. Sincerely, Dave

Some how I broke the plastic battery knob release and had to order another.
Unfortunately the shipping was twice the cost of the part (no fault to Biktrix)
They shipped it right away and this time it was made of steel 👍. Great upgrade
Thanks Biktrix

This bike is amazing.the hills I rode up today was unbelievable it has really opened up a whole new area I can access

very nice in deed love it

Bought during the 2for1 deal. So far has been a great option for my first ebike. Easy assembly, a few tweaks had to be made to adjust calipers and derailleur, but so far the bike is plenty powerful and fun to ride.

I’m enjoying my bike immensely! I’ve only ridden about 26 kms due to work responsibilities but I plan on riding much more next month as I have yet again signed up for the Great Cycle Challenge which is a fundraising ride to help kids fight cancer !
I’ve raised over 300 dollars so far and will be riding 75 kms plus .
My new juggernaut lite will make the ride that much more enjoyable and will allow me to explore new areas that much easier.

First and foremost, I must commend the absolutely amazing team behind this product. Their customer support is not only great but also highly effective. Any questions or concerns I had were addressed promptly and professionally. It's refreshing to see a company that truly values its customers.
Impressive Build Quality
The bike itself is nothing short of impressive. It's evident that a lot of thought and engineering went into its design. The build quality is exceptional - very well constructed with attention to detail. This gives me confidence in its durability and longevity.
Astonishing Performance
What truly sets this e-bike apart is its performance. The amount of torque it delivers is astonishing! It tackles hills with ease and provides a smooth, powerful ride on flat terrain. Additionally, the range is remarkable, allowing for longer rides without the anxiety of running out of battery.
Highly Recommended
In conclusion, I highly recommend this e-bike to anyone in the market for a high-quality electric bicycle. The combination of top-notch customer service, superior build quality, and outstanding performance makes this purchase a no-brainer. You won't be disappointed!
If you're on the fence, take the plunge - you'll be glad you did!

Quality parts, lightning fast shipping! What more can you ask for! These arms were a great upgrade for my Bafang m610 motor eBike!

I have been researching e-bikes for 2 years. I made my decision to go with Biktrix and ended up with the Juggernaut Ultra Duo 4 SO. I had many conversations with team members at Biktrix and I am very appreciative they helped me identify the right bike since I was not able to try it before buying it. They also recommended the right size and fit and some excellent options and configured the bike before shipping it with the additional options. I was also impressed with the range of videos and online support they offer. There are cheaper options online but for something as specialized as an E-Bike, I was eager to find a vendor that could prove they would provide adequate support by phone/email etc. I see this as exceptional value. Assembling it was easy and it was fully operational shortly after I received the shipment. I am very pleased with this purchase and would highly recommend Biktrix to anyone wanting to buy an E-Bike online.

This Full Suspension mid-drive MTB Ebike is incredible. Great ride with lots of torque to climb hills. The hydraulic breaks are solid. They can stop the bike quickly if needed. I have had the bike for a couple of weeks and I am thoroughly impressed. Great purchase. Their sales and customer service support is very good. 👍

Bikes are great! Relatively easy to put together and beautiful to ride.We’ve named them Snowflake & HellBoy! So happy you’ve opened a storefront in Edmonton!