Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 5796 reviews
75%
(4334)
11%
(659)
6%
(348)
3%
(166)
5%
(290)
Love my new bike

My new Juggernaut is a great bike. After an initial battery issue, which Biktrix took care of expeditiously, I’ve really enjoyed going for long easygoing rides.

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Swift Lite 3 Step-Thru
Len D. (Edmonton, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Awesome bike

This is my first e-bike purchase and I’m using to go back and forth to work and for pleasure. It performs great!

R
Juggernaut Ultra FS Pro 3
Ryan S. (Prince George, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Juggernaut FS Pro 3

Bought 2 Juggernauts FS Pro 3's
Exceeded my expextations out of the box.
Honestly the best, fun, dialed bikes Ive ever rode, my wife is ecstatic, smiles for days, you really built a cool, fun, enjoyable e bike, more reviews to come as we ride and adventure

C
RogueHawk FS Step-Over 2 | 70V
Corey B. (Edmonton, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
It’s a Beast!

Very fun bike to ride, lots of power. Biktrix was great to deal with.

K
Juggernaut Ultra FS Pro 3
Kaeden (Regina, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Powerful, Rugged, and Backed by Great Support

This bike has far exceeded my expectations for an electric mountain bike. Yes, it is heavy, but it is so powerful that the weight honestly does not matter much once you are riding it. It feels rugged, capable, and strong enough to handle almost anything I throw at it.
I have ridden it through everything from -30°C winter conditions to mud, snow, sand, water, and rough terrain, and it has handled it all flawlessly without hiccups. The Ultra motor has an incredible amount of torque, and the bike feels like a tank in the best way possible.
That said, there are negatives with anything. The main weak point on this bike, in my opinion, is the rear hub. The stock Quanta pawl-style hub is not ideal for the torque of the Bafang Ultra motor. Mine suddenly grenaded and left me stranded, so I strongly recommend upgrading to a star ratchet rear hub if you ride hard or use the motor’s torque aggressively.
The second thing I would recommend is not really a Biktrix design issue, but more related to the Bafang Ultra motor itself. For maximum longevity, I believe many Ultra motors come under-greased from the factory. I regreased mine with Mobilgrease 28 aircraft grease at around 500 km, and I am very glad I did because mine appeared under-greased. I believe this maintenance can greatly improve the motor’s lifespan.
If you own this bike, I also recommend having a few proper tools: a torque wrench for correct torque specs, the Ultra motor chainring removal/installation tool, crank removal tools, and basic bike tools. I relube my chain about every 100 km, and I use medium-strength Loctite on most bolts where appropriate.
Overall, I am extremely happy with the bike. Between the performance, durability, power, and Biktrix support, I honestly believe this is one of the best e-bikes you can buy. Biktrix support has been a big part of why I am giving this bike 5 out of 5 stars. Compared to other e-bike companies on the market, I believe Biktrix stands out.

Judge.me YouTube video placeholder
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Swift CVT 2
Louis S. (Granby, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Biktrix meaning

Bike 3 X really it is
Swift cvt2 is the best bike I ever had

F
Swift CVT 2
Franz L. (Orangeville, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
CVT2 E-bike

Great sells guidance, friendly service. The bikes arrived almost completely assembled. Great design and quality.

B
Range Extender Kit for Duo Series
Benjamin I. (White Plains, US)
Always well taken care of!

You get what you pay for in life .Roshan Thomas and Biktrix team give you full attention to needs. No question goes unanswered. I appreciate the effort put in , and I always reap the awards when I turn the power on my bike.

L
Juggernaut Ultra Duo Pro | 52V
Lisa M. (Penticton, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Another slamdunk for Biktrix!

This is my 3rd biktrix bike. This is the bike I take when I want to feel like I am really going on a ride. The motor is flawless, knows exactly how much effort you are putting in and matches it. For those that want an ebike without the cheap ebike feel, this is the bike you need. You can see and feel the quality in every part.

Thanks to Wade at the Kelowna store for setting me up with this bike! His knowledge and customer care is top notch.

After 200 miles

I received my Rougehawk v2 24inch about a month ago. I've ridden it every day and put about 200 miles on it so far. So far so good.. it's definitely a peppy bike. For reference I'm 6 foot 250lbs. This bike has good torque and speed. I've climbed some hills and ridden on off road bike trails with ease. I've gotten it up to 46mph on flat roads. It definitely has the power when i need it. I absolutely love the headlights too. The only things I think could be upgraded is the seat, because it's just not comfortable. The tail light, because it could be brighter and more visible. And maybe a rear air shock instead of a spring one.

S
Stunner Lite 3 Step-Thru
Sylvain D. (Toronto, CA)
Livraison rapide et emballage très bien fait

Merci pour la livraison rapide de nos deux nouveaux vélos Stunner Lite 3 ST.
L'emballage des vélos est très bien fait et les vélos sont dans un état parfait. Les couleurs sont très belles.
Merci aussi pour le support à bagage avant. Cependant, il a fallu que je le retire après l'avoir installé puisque les câbles empêchaient le guidon de tourner complètement vers la gauche. Petit travail des 20 minutes supplémentaires pour chacun des vélos.
Bien sûr avec l'hiver qui n'est pas terminé, nous n'avons pas pu les utiliser sauf pour un petit tour dans la rue de 2 minutes. À voir au printemps.
Pour ce qui est du manuel d'utilisation de l'écran digital, j'ai dû faire des recherches sur votre site Internet pour enfin trouver plus de 35 modèles sans image pour bien le reconnaitre. Il a fallu que je dévisse complètement l'afficheur pour enfin lire le no de modèle en dessous. Vous pourriez inclure le manuel en pdf correspondant au vélo livré avec la facture.
J'ai traduit le livret du modèle 500S-U en français, avec l’aide de ChatGPT, pour mieux comprendre les ajustements.
Si vous le désirez, juste à me le demander (500S-U Manuel Affichage Biktrix ST 3.pdf) et je pourrai vous l'envoyer.

L
RogueHawk FS Step-Thru 2 | 70V
Larry (Langley, CA)
Range Extender Battery

This battery and addition for the rear rack to mount it are a great addition to a spirited, well made ebike. Great to not have range anxiety now. Everything was easy to install, and fit together well. The RogueHawk2 is my 10th ebike since 2019 and not only the best bike yet but, checks all the boxes for anything I could want in an ebike. The RogueHawk2 Can easily be configured to give a confidence inspiring ride to novice and seasoned riders alike. Highly recommended.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Juggernaut Ultra Duo 4

Have had my Ulta Duo 4 for a couple weeks now and I love it! Lots of power and comfortable to ride, it went together well out of the box with just a few adjustments. I'm looking forward to putting many miles on this beast.

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Juggernaut Classic Duo Step-Over | 52V
Les H. (St. Catharines, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Never arrived

Reason, I never ordered anything 14 days ago. I think your inventory/sales system is smoking strong ganja.
I do love my 2024 Juggs.

C
Ultra Motor UART Umbilical Cable
Customer (Portland, US)
Display cable was bad. I ordered a new one.

I came fedex quickly. A few days is all. It took a lot of thinking about how to replace the cable. I come up with an idea to remove what needs to be replaced. And go about the installation to make sure everything is safe and undamaged when installing the cable. There isn't very much room to pull the cable inside and through the under flat plate of the battery housing. I found a 4 ft long landscape rod to push down inside the flat plate area. I was able to move the wires and cables to one side to make it easy to pull the new cable through the under flat plate opening. I used the rod as a guide. It held all the other wires and cables out of the way to pull the new cable through the lower part of the plate.

j
RogueHawk FS Step-Thru 2 | 70V
jacques l. (Granby, CA)
Roguehawk fa step-true 70v

Packing was perfect, assembly was easy, just a couple of steps, I have not tried it yet but the quality seems very good and everything looks rugged, the big size spokes of the wheels should keep things solid, and the paint job is really nice with a high gloss finish, so far I love it very much

J
Biktrix Flexi Pannier XL
Jared A. (Cambridge, CA)
Biktrix Flexi Pannier XL

Well made with adjustable straps for easy installation on the bike rack of my e-bike. Lots of compartments with large center storage area provides lots of versatility. It will make for an excellent traveling companion providing lots of room for my ride along items. Thank you Biktrix!

T
Juggernaut Ultra FS Pro 3
Terry V.H. (Newmarket, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
A Mtber review

As a long time mtber/racer my review is based on my experience..
I'm 56yrs old and have raced and rode mtb since 1991
I've had emtbs and regular fatbikes
To have a E fatbike is a next level in snow! So nice to have the assistance and flotation to get through softer trails.
The bike is heavy but not that noticeable , until you lift it into your vehicle.
Handling- good, I upgraded the headset to steepen the head angle Because it's kind of slack.
Suspension- better than I thought it would be.The front fork actually works well could, use thinner oil for the winter.
Brakes- i upgraded to 4 piston
Which took the brake safety wires off, also disconnected shift sensor (not cool when motor cuts out when shifting )
Up graded to dropper post
Changed the bars for something wider
The battery is 900wh but the range is comparable to maybe to 600wh, I get 35 to 50km offroad
I bought studded tires and have wider rims on order.
Most of these things are not a deal breaker , but just nice upgrades.
The company is very easy to contact and communicate with! For the price , I would definitely recommend this bike!

Reention Dorado Battery Mount

Doesn' t fit biktrix stunner lt8 bike. Listed that it fits but doesn't

D
RogueHawk FS Step-Over 2 | 70V
David P. (Edmonton, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Love my Roguehawk stepover 2

A little heavy but I absolutely love my bike... it has so much power and is so fast

D
Rear Rack - Universal
Dan L. (Agassiz, CA)
Universal rear rack

Good quality, strong. Knew I would have to modify the install plan a bit to make it fit my Cycrown Cychunter, but with one drill hole and an additional clamp, I was able to install it, and it looks great and is sturdy. Only complaint is your website offered free shipping, but when I ordered, a shipping fee was added. I submitted a comment with the order, but did not receive a reply. Made the racks much more expensive, so are they worth the cost? Gave up after hours of internet searching, so don't know if there is a more economical option available anywhere else.

T
Range Extender Kit for Duo Series
Trevor M. (Ottawa, CA)
Range extender does not work

I recieved the package and installed it but have yet to get a resolution from the support team. They have been very responsive but it still does not work.

L
RogueHawk FS Step-Over 2 | 70V
Lisa M. (Penticton, CA)
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Love it!

I'm going to gear my review towards the women out there. As a 5'5 female, there aren't a lot of options for step over bikes with a smaller sized frame. At 40, I wasn't ready to accept that I might need a step thru frame but aging was definitely taking me in that direction. Enter the 24x3 Roguehawk, the perfect size for my 5'5 height. A huge difference between my previous 26x4 bike, a lot easier to get on and I feel a lot more stable. An absolute blast to ride.

On a side note, Wade and Justin at the Kelowna BC store are fantastic and made this experience extremely positive one. Was so happy with my purchase, I ended up ordering a CVT light as well!

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Bafang Ultra CANbus Torque Sensor
Gino B. (Saint-Lucien, CA)
Bonne pièce de remplacement

Après avoir changé cette pièce car le moteur a pris l’eau et rouillé à l’intérieur, tous est re fonctionne sauf le Bafang Thumb Throttle. Je suis un peu découragé de ça . Pour un moteur soi-disant étanche.

C
RogueHawk FS Step-Thru 2 | 70V
Customer (Oxnard, US)
Biktrix Roguehawk FS Step-Thru 2 “OG” model

My Roguehawk FS Step-thru 2 recently arrived. Large frame 26x4. Swapped the right twist throttle to a left thumb throttle, changed the handle grips and seat, tuned the rear derailleur so the shifting is smoother and added a left side mirror. Just personal preference stuff. Still tweaking a few things and working with Biktrix. The customer service has been great. Love the look of this bike. Not too many miles on it so far but the bike is fun and has crazy fast acceleration. And painted over the “RogueHawk” on the bike. Wasn’t a fan of the font they used. Now it just says “OG” 🙂. Note that the seat post tube is short so if you upgrade to another seat post, might have to consider trimming it. This bike is on the heavier side (large frame and 26x4) but is easily powerful enough to crush any hill climbing. Looking forward to hooking up my pet trailer so I can start towing my 2 dogs around 🦮.