I came to Biketrix due to another popular e-bike company refusing to deliver to my location. (I don't live in the middle of nowhere) Biketrix not only delivered my wife's new cargo bike, it arrived here in absolutely record time, I think the process was 4 days start to finish, Needless to say we were very happy.
The packaging on the bike was perfect and the assembly was within the ability of anybody who has at least a modicum of mechanical knowledge and a reasonable familiarity with bicycle components. The job becomes much easier when you ditch the silly little tool kit it comes with and use your own tools. You don't need anything fancy but the included tools are worse than anything Ikea came up with at their most diabolical.
The rear wheel was very badly out of true. Truing a wheel is not something I would recommend to the rookie bike mechanic or apparently, biketrix's manufacturer, It wasn't just a little out, it hopped like a frog on hot pavement and will definitely require a trip to a shop, good luck finding a shop eager to work on a bike you bought online.
Other than that one little setback, buying this bike was a very positive experience, The materials are rock solid and well finished. Do not buy this bike if you are looking for light weight, it would really torture the average bike rack but it doesn't feel heavy on the road.
It came with a little bottle of touch up paint but I would suggest if you are the type to worry about small scratches on your bicycle, you might be too tightly wrapped for cycling. My wife loves it though because she can use the paint as nail polish to match her bike.
Overall 5 stars, the price was right, the execution was nicely done and its tough to beat that shipping speed. 10/10 would buy again.